Purchase Terms and Conditions
If you purchase and download content from our site you do so on and subject to the following terms and conditions.
Definitions
Content means anything you purchase and download in accordance with the Order Form set out below.
Order Form means the form you complete confirming you wish to purchase and download Content.
Price means the price you pay for the Content as specified in the Order Form.
Contract
By completing the order form and completing the payment section in it you offer to purchase Content.
On clearance of your payment we shall be deemed to have accepted your offer and will promptly send to your nominated email address a unique username and password which you can use to download the Content when you next log on to our site.
The provisions of our terms of website use are incorporated into this contract as if set out in full here.
Terms and Conditions of Download of Purchased Content
You have 14 days after the date we confirm your order to change your mind about a purchase, but you lose this right when you start to download or stream your product. If you change your mind, contact our Customer Service Team. We refund you as soon as possible and within 14 days after you tell us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
Your rights if there is something wrong with your product
As your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
- If your digital content is faulty, you’re entitled to a repair or a replacement.
- If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
- If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
We can suspend supply
We can suspend the supply of a product to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements; or
- make changes to the Content.
We don’t compensate you for all losses caused by us or our products
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it.
- Caused by a delaying event outside our control, as long as we have taken reasonable steps to minimise the delay.
- Avoidable. Something you could have avoided by taking reasonable action, for example by following our advice to apply a free update or by correctly following installation instructions.
Resolving Disputes
Complaints. Our Customer Service Team will do their best to resolve any problems you have with us or the Content. Contact us at Support@ADDAMS.com.
Alternative dispute resolution. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court. You can submit a complaint to the Centre for Effective Dispute Resolution (CEDR) at 100 St Pauls Churchyard, London EC4M 8BU and through their website at cedr.com.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in.
Other Important Terms
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply.
Even if we delay in enforcing this contract, we can still enforce it later.